Case study 01 · Admiral Markets
2019–2023 · Fintech · Internal SaaS platform
The formal role was Project Manager / Business Analyst. The operating reality was internal platform ownership across roadmap, requirements, delivery, support, vendors and long-term system viability.
The CRM served multiple business functions and depended on a broad connected ecosystem. The work was to make change possible without losing operational stability — coordinating decisions and delivery, not claiming authorship of every underlying system.
The role connected business demand with technical delivery across four concurrent streams.
Responsibilities covered discovery, requirements and SRS, estimates, contractor coordination, release planning, UAT, acceptance and post-release improvement. Roadmap choices were tied to capacity, risk, cost and maintainability.
When growing support demand, staff loss and fixed budget made the existing allocation impossible, the analysis separated evidence from assumptions and gave leadership explicit choices.
Selected impact
Metrics are reported in the source CV and represent shared team outcomes coordinated through this role.