Resume

Ivan Kosmaczewski

Senior Business Systems Analyst & Technical Project Manager

Internal Product & CRM Platform Owner

kosmachevsky@gmail.com linkedin.com/in/kosmachevsky

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Profile

Senior Business Systems Analyst and Technical Project Manager experienced in internal platform ownership, CRM, SaaS, business analysis, requirements and cross-team delivery.

Admiral Markets

2019–2023

Business Systems Owner · Technical Project Manager · Business Analyst

Owned the evolution and operational delivery of an internal CRM ecosystem supporting Sales, Marketing, Customer Support, Compliance, BI, Finance and Management.

90% of releases met initial estimates
10× reduction in reported CRM issues
3× faster request resolution
~30% lower development and maintenance cost

Self-employed

2018–2019

Organizational Improvement Consultant · PM / BA

Helped small software companies strengthen delivery, change management, testing, pre-sales and onboarding processes.

~60% of at-risk clients retained
20% increase in onboarded clients
Data integrity preserved during infrastructure migration

Dotcom-Monitor

2010–2018

Project Manager · Business Analyst · Technical Support Team Lead · Technical Writer

Eight years spanning SaaS product delivery, business analysis, technical support leadership and technical writing.

Products launched across web, iOS and Android
Sustained user base for Linux monitoring
Support quality and delivery under one operating view

Methods over tool lists.

Product & Delivery · Business Analysis · Business Systems · Process Design

Education

Bachelor’s degree in Economics · MITSO University · 2008