Ivan Kosmaczewski
RU

Career

Experience

A progression from technical support and SaaS delivery to business analysis, technical project management and internal platform ownership.

01

Fintech · Internal CRM platform · Remote

Admiral Markets

Business Systems Owner · Technical Project Manager · Business Analyst

Owned the evolution and operational delivery of an internal CRM ecosystem supporting Sales, Marketing, Customer Support, Compliance, BI, Finance and Management.

  • Translated business initiatives into implementable changes with stakeholders, an external CRM integrator and internal engineering teams.
  • Managed roadmap, backlog, estimates, releases, risks, UAT and acceptance across development, support, strategic work and integrations.
  • Prepared TCO and build-vs-buy analysis, validated contractor effort reports and supported cost and capacity decisions.
  • Introduced Service Desk, prioritisation and dependency-management practices and improved Jira delivery workflows.
  • 90% of releases met initial estimates
  • 10× reduction in reported CRM issues
  • 3× faster request resolution
  • ~30% lower development and maintenance cost
Read case study
02

Outsource software companies

Self-employed

Organizational Improvement Consultant · PM / BA

Helped small software companies strengthen delivery, change management, testing, pre-sales and onboarding processes.

  • Reworked client-expectation, change-control, risk and testing practices.
  • Improved project assessment, pre-sales surveys, checklists and proposal templates.
  • Coordinated migration of workflows and records from Russian services to Western infrastructure with minimal disruption.
  • ~60% of at-risk clients retained
  • 20% increase in onboarded clients
  • Data integrity preserved during infrastructure migration
03

US SaaS · Monitoring & performance testing · Remote

Dotcom-Monitor

Project Manager · Business Analyst · Technical Support Team Lead · Technical Writer

Eight years spanning SaaS product delivery, business analysis, technical support leadership and technical writing.

  • Contributed from idea to launch for a Linux monitoring product and managed a load and stress testing initiative.
  • Led PM/BA delivery for a Windows-to-web migration and new iOS and Android clients for IndusTrack.
  • Supervised technical support specialists, onboarding, troubleshooting, customer communication and escalation.
  • Products launched across web, iOS and Android
  • Sustained user base for Linux monitoring
  • Support quality and delivery under one operating view
Read case study

Capability map

Methods over tool lists.

Product & Delivery

  • Technical Project Management
  • Roadmap & Backlog
  • Release Management
  • Risk & Scope
  • Cost & Capacity
  • Vendor Management
  • UAT

Business Analysis

  • Stakeholder Discovery
  • Requirements & SRS
  • Acceptance Criteria
  • Process Analysis
  • Solution Assessment
  • Build vs Buy
  • TCO Analysis

Business Systems

  • CRM Platforms
  • Internal Systems
  • Telephony
  • Marketing Automation
  • Service Desk
  • Data Flows
  • API Integrations

Process Design

  • Jira Workflows
  • Dependency Management
  • Prioritisation
  • OKR Alignment
  • Support / Development Split
  • Onboarding Automation
Selected tools

Jira, Confluence, Bitbucket, Bamboo, Redmine, Asana, Trello, MS Project, Visio, draw.io, Axure, Sketch, Figma, Postman, SoapUI, Fiddler, Kibana, BrowserStack, MySQL, MS SQL, VMware and VirtualBox.

Contact

Bring the difficult system problem.

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