Ivan Kosmaczewski
RU

Career

Professional Experience

A progression from technical support and documentation to product delivery, business analysis and responsibility for business-critical systems.

01

Independent · Native macOS, iOS, Windows & Android · Spring Boot/PostgreSQL

Independent Product & Automation Initiatives

Independent Technical Product & Delivery Lead

Led independent product and automation initiatives, including deployed client reporting workflows; most recently conceived and now lead a private initiative for cross-service music discovery and playlist synchronization.

  • Own strategy, requirements, architecture, roadmap and release acceptance.
  • Coordinate AI-agent-assisted engineering across native macOS, iOS, Windows and Android clients and a Dockerized Spring Boot/PostgreSQL backend on Debian.
  • Cross-platform product strategy and architecture
  • Roadmap and release acceptance owned
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02

Fintech · Remote · Business-critical SugarCRM ecosystem

Admiral Markets / Admirals

Business Analyst | CRM Platform & Delivery Lead

Owned the CRM roadmap and operational delivery across Sales, Support, Compliance, Marketing, Risk and management.

  • Led a distributed vendor delivery group of about 15 across analysis, development, QA and DevOps.
  • Sustained ~90% attainment of committed sprint goals within agreed timelines through upfront analysis, near-daily backlog refinement and explicit capacity allocation.
  • Reduced daily user-reported CRM problems 10×, from roughly 30–33 to no more than 3 within several months.
  • Kept actual CRM spend approximately 30% below the approved budget over three years through vendor, scope, licensing and invoice governance.
  • Led a six-month Sugar 9 migration through production rollout and stabilization, completing slightly ahead of plan with high quality.
  • Prepared five-year SugarCRM-versus-Salesforce scenarios and TCO analysis for board-level stakeholders.
  • Predictable cross-functional delivery
  • Stable platform operations
  • Decision-ready TCO and risk analysis
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03

Software-delivery engagements

Godel Technologies · Sweetcode Lab · DZENSOFT

Business Analysis & Delivery Engagements

Recovered troubled client engagements through clearer scope control, decision ownership and communication.

  • Contributed to business analysis and pre-sales across software-delivery projects.
  • Strengthened scope, change, risk and communication practices on client engagements.
  • Troubled engagements recovered
  • Clearer scope and decision ownership
04

SaaS monitoring and performance testing · Remote

Dotcom-Monitor

Project Manager / Lead Business Analyst

Advanced from Technical Support Specialist to Support Lead, Business Analyst / Technical Writer and Project Manager.

  • Led MetricsView Linux Monitoring delivery from inception to market.
  • Led BA/PM delivery and relaunch of LoadView, used by enterprise customers including Dell, Citrix, Volvo and Comcast.
  • Led the IndusTrack Windows-to-web migration and delivery of iOS and Android clients through App Store and Google Play launches.
  • Front-line operations connected to product discovery
  • Delivery leadership across SaaS, web and mobile
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05

Technical operations · Systems administration · Financial operations

Earlier technical and financial operations

Earlier career

Built the operational and technical foundation for later platform and delivery leadership.

  • Worked across technical operations, systems administration and financial operations.
  • Operations foundation

Capability map

Three areas of accountable delivery.

Business systems ownership

  • Business systems & CRM platforms
  • Roadmaps & backlogs
  • Requirements
  • Vendor & budget governance

Technical program and implementation delivery

  • Technical program management
  • Product delivery
  • Cross-functional planning
  • Risks, dependencies, UAT & go-live

Automation and technical depth

  • Integrations & APIs
  • Data workflows
  • AI-assisted delivery
  • Docker & Linux
Platforms & technologies

SugarCRM · APIs · Spring Boot · PostgreSQL · Docker · Linux · macOS · iOS · Windows · Android

Senior platform delivery roles.

Contact me