Business Systems Ownership
Roadmap, operational continuity and platform evolution across development, support and connected business processes.
Business systems · analysis · delivery
Ivan Kosmaczewski
Internal Product & CRM Platform Owner
Senior Business Systems Analyst & Technical Project Manager
I turn fragmented requests, cross-team dependencies and complex integrations into clear requirements, predictable delivery and reliable business systems.
International remote experience · Distributed teams
Selected impact
Complexity made operational.
The work sits between business intent and technical reality: finding the structure, trade-offs and delivery path that keep critical internal systems moving.
- 15+
- years in IT
- 90%
- of releases met initial estimates
- 10×
- fewer reported CRM issues
- 3×
- faster request resolution
- ~30%
- lower CRM development and maintenance cost
Metrics are reported in the source CV and represent shared team outcomes coordinated through this role.
Working model
From signals to a system
A practical layer between competing business inputs and dependable outcomes — without pretending the dependencies are simple.
Inputs
- Sales
- Marketing
- Support
- Compliance
- BI
- Management
- Integrators
Ivan’s role
IK- Requirements
- Prioritisation
- Dependencies
- Delivery
- Risk
- Acceptance
Outcomes
- Clearer scope
- Fewer issues
- Faster resolution
- Predictable releases
- Lower cost
- Stable evolution
What I actually do
Four disciplines. One operating role.
Technical Project Delivery
Planning, estimates, releases, risks, scope and vendor coordination — with delivery grounded in real capacity.
Business Analysis
Discovery, requirements, SRS, acceptance criteria, process analysis, solution assessment and UAT.
Cross-Team Process Design
Intake, prioritisation, Jira workflows, Service Desk, dependencies and a clear split between support and development.
Selected work
The work behind the job titles.
01
2019–2023 · Fintech · Internal SaaS platform
Owning the evolution of a business-critical CRM ecosystem
Read case study 02Internal CRM · Service Desk · Cross-team delivery
Turning a request queue into an operating model
Read case study 032010–2018 · US SaaS · Distributed teams
Eight years across SaaS product delivery and support
Read case studyExperience
15+ years across systems, products and support.
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