Fintech & SaaS · Business-critical platforms

Senior Technical Program Manager

Business Systems / Platform Lead · Technical Delivery / Implementation Lead

15+ years delivering business-critical fintech and SaaS platforms. Led CRM roadmap, vendor delivery and migration; converts TCO and risk into board-level decisions.

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Delivery evidence, precisely defined.

Three outcomes from the same CRM platform mandate, with the denominator and scope kept visible.

01≈15 / ~90%
Vendor delivery and predictability
Led a distributed vendor group of about 15 across analysis, development, QA and DevOps while sustaining ~90% attainment of committed sprint goals within agreed timelines.
0210×
Platform stability
Reduced daily user-reported CRM problems from roughly 30–33 to no more than 3 within several months through root-cause stabilization, release controls and a Service Desk/triage model.
03~30%
Commercial efficiency
Kept actual CRM spend approximately 30% below the approved budget over three years, while completing a six-month Sugar 9 migration slightly ahead of plan.