Dotcom-Monitor: SaaS product delivery from support to launch

Delivery leadership across monitoring, load testing and field-service products, grounded in front-line operations.

Sep 2010–Feb 2018 · SaaS monitoring and performance testing · Remote

Advanced from Technical Support Specialist to Support Lead, Business Analyst / Technical Writer and Project Manager, connecting customer problems with product discovery and delivery.

LoadView

Led BA/PM delivery and relaunch of the cloud load-testing platform, used by enterprise customers including Dell, Citrix, Volvo and Comcast.

MetricsView Linux Monitoring

Led delivery of the Linux monitoring solution from inception to market, translating infrastructure monitoring needs into a customer-facing SaaS product.

IndusTrack Web & Mobile

Led BA/PM delivery of the Windows-to-web migration and new iOS and Android clients through App Store and Google Play launches.

Career progression

Advanced from Technical Support Specialist to Support Lead, Business Analyst / Technical Writer and Project Manager.

The throughline

The 2010–2018 progression joined live-service understanding, business analysis and delivery leadership across SaaS, web and mobile products.