Eight years across SaaS product delivery and support

A long operating arc across project management, business analysis, product development, technical writing and support leadership.

2010–2018 · US SaaS · Distributed teams

The value came from seeing the product from several sides: customer problem, requirements, delivery, documentation, launch and live support.

MetricsView Linux Monitoring

Contributed from inception through launch, helping the monitoring solution reach a sustained user base with strong satisfaction.

Load & Stress Testing

Managed delivery of a performance-testing product used in demanding enterprise environments.

IndusTrack Web & Mobile

Led PM/BA delivery for a Windows application migration to the web and new iOS and Android clients from scratch through store launch.

Technical Support Leadership

Supervised support specialists across onboarding, service quality, troubleshooting, customer communication and escalation.

The throughline

Product decisions improve when delivery and support are not separate worlds. That perspective later became central to internal platform ownership: design the system of work around both planned evolution and operational reality.